Conversations Worth Having Blog

It’s quite easy to fall into the habit of asking questions that take us off course from the outcomes we want most. Fortunately, it’s also easy to get into the habit of asking questions...

 When it comes to customer service, most of the attention is focused on the customer, and rightly so. Conversations with customers are at the heart of creating happy loyal customers.

Key...

Living with a chronic disease can often feel like an unending battle, filled with challenges that test your resilience daily. Adopting a growth mindset fueled with two Appreciative Inquiry...

Have you ever wondered how Conversations Worth Having (CWH) training could amplify the impact of your current professional certification?

If you've invested in certifications like Certified...

I am currently listening to Mindfulness and the Brain: A Professional Training in the Science and Practice of Meditative Awareness. One of the authors shared a story about a man who’d been...

While we haven’t reached the official beginning of Summer in the Northern Hemisphere, some long-standing indicators are present in my area: the weather’s getting hot and sticky, and...

I was on a flight recently and there was no overhead room near a woman’s seat; she was reluctant to put it in the overhead two rows back. We can all appreciate why. The plane lands and...

Poor listening isn't just a struggle; it's a costly problem.

Misunderstandings and miscommunications due to bad listening habits can cost organizations billions annually in lost productivity,...

Part of what makes change management hard is that we like stability, comfort, certainty, and clarity. As members of living systems, however, changes in external conditions often means we...

Reading and thinking about conscious leadership and organizing for (re)generativity has me reflecting on the importance of balance in our lives and in organizations and communities. As I reflect on...