Changing conversations in healthcare.

Join other healthcare conversation change agents and start seeing transformational outcomes!

 

1 Quality care


Positive patient/client outcomes and patient/client satisfaction were tracked to learn what works when the organizations were at their best. Generative questions helped engage people in conversations to uncover behaviors, actions, and conditions that fostered the highest quality care and satisfaction. Additional conversations worth having helped teams replicate those conditions and practices throughout the organization.

 

2 Resiliency


Focusing on outcomes, what is working, strengths, and inclusion created psychological safety. Staying open, curious, and connected expanded possibilities, deepening understanding across differences, and inspired collaboration, even in the face of conflict. 

 

3 Innovation


CWH practices encouraged people to ask generative questions that surfaced assumptions and unspoken rules that were inhibiting efficient processes. Talking about desired outcomes, instead of fixing problems, sparked possibility thinking leading to new intake and assessment procedures. Engaging artificial intelligence as a conversational partner improved training options and expanded the use of technology to support effective and efficient procedures.

 

Curious to learn more about how you can become a conversation change agent?

Check out the CWH Foundations Course
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